Shipping policy
At Maison Rossano, we believe that luxury should come without additional costs. That’s why we proudly offer free shipping, handling, and border taxes on all orders, no matter where you are in the world. We believe that true luxury takes time, and each item is custom-made just for you. Please allow 4-6 weeks for production before shipping.
What You Can Expect:
1. Free Worldwide Shipping: Delivered straight to your door with no extra fees.
2. No Handling Charges: Every item is carefully handcrafted and packaged with care, at no extra cost to you.
3. No Border Taxes: International orders are completely free of customs fees or taxes, making your shopping experience seamless.
Shipping Times
1. Standard: 7-14 business days
2. Express: Available at checkout for faster delivery.
Once your order is shipped, you’ll receive a tracking number so you can follow its journey.
If you have any questions, feel free to reach out to us at rossano@maisonrossano.com
What you pay at the door: nothing
Free worldwide shipping on every order. All customs duties, import fees and border taxes are prepaid by us. You pay nothing on delivery.
When your pair ships
Each pair is made to order in Montegranaro, Italy. Production takes five to six weeks. We confirm your size before anything is cut, and you receive tracking the moment your pair leaves the workshop.
Belts and accessories ship on the same terms. If your order includes items made alongside a pair, everything arrives together in one box.
If something arrives damaged
If a pair arrives damaged in transit, or we sent the wrong item, we make it right at our cost: a remake or a full refund, your choice. Write to us within 14 days of delivery with photos.